Terms of service
Terms and Conditions of Sale
This document, "Terms and Conditions of Sale" ("T&C"), governs the offer and sale of products under the Wonderalia® brand ("Products") through the website www.wonderalia.it ("Site").
The Products sold through the Site are offered by Rotatori Alessio ("Seller"), with registered office in Velletri (RM), Via Orti Ginnetti, 36 – VAT No. 15499791000.
In this T&C document, "we", "us", or "our" refers to Rotatori Alessio, while "you" or "your" refers to the individual purchasing Products through the Site.
Please read this Terms and Conditions document carefully before placing an order for any Product on the Site. Each time you place an order, you must confirm that you have read, understood, and accepted this T&C document. If you do not accept these Terms and Conditions, you will not be able to place any orders for the Products offered on the Site.
We recommend that you print and retain a copy of this document for future reference.
1. CONTACT DETAILS OF THE COMPANY ACTING AS SELLER
Wonderalia by Rotatori Alessio (“Seller”), with registered office in Velletri (RM), Via Orti Ginnetti, 36 – VAT No. 15499791000.
All your communications regarding information requests about the Products and/or any orders placed must be sent to info@wonderalia.it. If a telephone number is also provided for this purpose, it will appear in the appropriate section of the Site.
2. AUTHORITY TO ENTER INTO A SALES CONTRACT
Sales through the Site are primarily intended for individuals acting as consumers. However, we may occasionally authorize sales to individuals acting as professionals.
By placing an order, you declare that:
a) you are at least 18 years old (if you are a natural person);
b) you have full legal capacity to enter into a sales contract with the Seller; in particular, and without limitation, that you are duly authorized by the competent corporate bodies, not subject to any court or administrative order that limits your capacity, and/or that you have the authority to act on behalf of the person identified as the actual contractual counterparty and beneficiary of the purchase.
3. CONCLUSION OF THE ONLINE SALES CONTRACT
3.1. You may place orders either as a registered user, if you have previously created an account, or as a guest. Creating an account will allow you to place future orders on the Site without having to re-enter all your personal details each time. The processing of your data—regardless of whether purchases are made via an account or as a guest—is governed by our Privacy Policy (see Article 12 below), and for certain specifically identified purposes, your prior consent may be required.
3.2. The purchase order expresses your intention and request to the Seller to purchase the Product(s) indicated in the respective order. The purchase order is considered submitted when you complete the online purchase process using the guided procedure in the relevant section of the Site. Once the purchase order is submitted, you will receive an email confirming receipt of the order, including an order identification number and other information regarding the Product(s) ordered—specifically, the Product features, applicable price including VAT (if applicable), and shipping costs (if charged to you) ("Order Summary").
3.3. The Order Summary only confirms that we have received your purchase request and does not mean that your order has been accepted. All orders for a Product are subject to our specific and separate acceptance, and will be considered accepted (and the online sales contract deemed concluded) only once you receive a separate email confirming shipment of the Product ("Shipping Confirmation").
3.4. With a single order, provided that the Product(s) is/are available, you may request to purchase one or more Products without any quantitative limits.
3.5. The prices and other sales conditions displayed on the Site in relation to the Products do not represent a binding offer to the general public. Therefore, while we strive to fulfill all customer requests, we reserve the right to reject an order. In particular, and without limitation, your order may be rejected in the following cases:
a) the Product(s) ordered is/are not available;
b) we do not receive authorization to charge the total applicable cost of the Product(s) using one of the accepted payment methods;
c) you do not meet the eligibility criteria set out in paragraph 2 above;
d) at the time of purchase, the price displayed is clearly incorrect due to a recognizable material error (e.g., prices that are too high or too low compared to the standard pricing for the same Product when no promotion is running to justify such a price, or incorrect VAT/tax calculation).
3.6. If we reject your order as outlined in paragraph 3.5 above, we will send you an email notifying you of the order rejection and, if you have already made a payment, you will receive a full refund. The refund will be processed using the same payment method used for the purchase (see Article 6), without undue delay and, in any case, within ten (10) business days from the order rejection notice.
3.7. Upon receipt of the "Shipping Confirmation", the online sales contract for the Product(s) ("Contract") will be considered executed and binding for both you and the Seller, except in cases of recognizable material pricing error, as described in paragraph 3.5 above. In such cases, we reserve the right to cancel the order and shipment; you will be contacted to be informed and will receive a refund using the same payment method used for the online purchase (see Article 6), without undue delay and, in any case, within ten (10) business days from the order cancellation.
4. RIGHT OF WITHDRAWAL AND RETURN PROCEDURE – APPLICABLE IF YOU ACT AS A CONSUMER
4.1. Your right of withdrawal will apply as set out in the following paragraphs. If, instead, you are purchasing as a professional, we reserve the right not to recognize the right of withdrawal should you wish to exercise it.
4.2. You may withdraw from the Contract within 14 days from the delivery date of the Product. To exercise this right, simply follow the procedure described in paragraph 4.3 before the withdrawal period expires.
4.3. You are required to take all necessary measures to preserve the Product and do everything possible to ensure it is returned in the best possible condition, with undamaged original packaging, instruction manuals, any separate items, and all other components. The Product must not be handled except to the extent necessary to determine its nature, characteristics, and functioning. If these conditions are met, you will be entitled to a refund of the purchase price of the Product(s) as outlined below.
4.4. To exercise your right of withdrawal, you should email us at info@wonderalia.it or call our phone number (if available in the dedicated section of the Site) to declare your decision to withdraw from the Contract. You will be provided with all the information regarding the return procedure. Until the goods are in your possession, you are responsible for the integrity of the Product.
4.5. If you decide to return the Product and provided that the right of withdrawal from the Contract has been exercised within 14 days from delivery, we will refund – using the same payment method used for the purchase – the payments received (except for any additional costs resulting from your choice of a delivery method other than the standard one), without undue delay and, in any case, no later than 14 days from your communication of withdrawal. However, we may withhold the refund until we have received the returned Products or until you have provided proof that the Products have been shipped back to us, whichever is earlier.
4.6. In the case of a valid exercise of the right of withdrawal, you will be invited to contact our authorized couriers to arrange the return of the Products. Please note that you can usually return the Product yourself at the nearest drop-off point indicated by the courier. If the courier offers a home pickup service, it is important to note that, depending on the type of Products and/or the structural characteristics of the location, home pickup may not be possible (e.g., due to bulky/heavy components that cannot be transported from upper floors because of the lack or limited use of elevators or lifts).
4.7. If the returned Product is found to be damaged/malfunctioning due to misuse, negligence, physical, aesthetic, or surface damage, tampering, improper maintenance, wear and tear, or handling beyond what is necessary to determine its nature, characteristics, and functioning, you will be fully responsible for the payment of the Product’s price and related costs, including shipping and taxes, as originally agreed. Proper use of the Products purchased online is your responsibility.
4.8. You cannot withdraw from the Contract if the purchase concerns custom-made or clearly personalized Products, as per Article 59(c) of the Italian Consumer Code (Legislative Decree No. 206/2005).
5. SHIPPING AND TRANSFER OF RISK RELATED TO THE PRODUCT
5.1. Ordered Products will be delivered to the shipping address you provided, normally within 48/72 hours of shipping confirmation within Italy or 3 to 10 days within Europe. While we commit to meeting the stated delivery times, they should be considered indicative and not binding, except that under applicable consumer protection law, we must ensure delivery within 30 days from the conclusion of the contract.
5.2. In the shipping confirmation email or shortly after, you will receive a tracking number to check the status of your shipment. Without prejudice to paragraph 5.1, if the Product you ordered has not been delivered within 10 days of the contract conclusion, please contact us at info@wonderalia.it for information on the delivery status.
5.3. Upon delivery, your presence or that of someone authorized to receive the Product and sign the delivery document is required. If the Product has not been delivered within the time indicated in the shipping confirmation email or thereafter, you can contact us via email at info@wonderalia.it or, when available, via the phone number listed in the appropriate section of the Site.
5.4. If the courier offers a home delivery service, please note that depending on the type of Products and/or the structural characteristics of the premises, home delivery by the courier may not be possible (e.g., due to bulky/heavy components that cannot be transported from upper floors due to the absence or limitations of elevators or lifts).
5.5. Installation is not included in the shipping and delivery service. Some of our Products consist of two or more separate components to be assembled during installation.
5.6. The risk of loss and damage to the Product, for reasons not attributable to us, transfers to you when the Product is physically in your possession or in the possession of someone authorized to collect it on your behalf.
6. PRICE AND PAYMENT METHODS – CUSTOMS DUTIES AND IMPORT VAT
6.1. The applicable prices for Products are those indicated on the Site for each Product, except in the case of a material and recognizable error as established in paragraph 3.5 (e.g., prices too high or too low compared to those normally applied for the same Product if no promotion explains the listed price, incorrect VAT or tax calculations). Unless otherwise specified before placing an order, Product prices include VAT where applicable, at the current rate, and shipping costs.
They do not include applicable customs duties.
6.2. We reserve the right to change the prices of the Products and the applicable shipping costs at any time, it being understood that any changes will not affect contracts concluded before the change.
6.3. Currently, payment for the Products can be made via the following methods: Visa, Mastercard, American Express, Maestro, UnionPay, ApplePay, GooglePay, PayPal. Payment methods may change over time. Payments are processed on our behalf by Shopify or other providers.
To offer you these payment options, we may transmit your personal data (such as contact and order details) to Shopify at checkout so they can assess your eligibility and tailor payment options to your needs. Your personal data will be processed in accordance with Shopify’s privacy policy.
7. LEGAL WARRANTY OF CONFORMITY FOR PRODUCTS
7.1. All Products purchased on the Site are covered by a 24-month legal warranty of conformity from the delivery date, pursuant to Articles 128 et seq. of the Italian Consumer Code (Legislative Decree No. 206/2005). Your right to claim a lack of conformity is subject to a 26-month limitation period from delivery. After this period, you will no longer be entitled to exercise the applicable remedy.
7.2. Under Article 135-bis of the Italian Consumer Code, in case of non-conformity of the Product, you have the right to have the Product brought into conformity free of charge. To this end, you may choose between repair and replacement, unless the chosen remedy is impossible or imposes disproportionate costs on the Seller compared to the other remedy, as defined in Article 135-bis of the Italian Consumer Code.
7.3. Under Article 135-bis, paragraph 4 of the Italian Consumer Code, you may be entitled to a proportional price reduction or termination of the sales contract if the repair or replacement has not been carried out or it is evident that it will not be carried out, or if the defect is so serious as to justify an immediate price reduction or termination. Termination is not permitted if the lack of conformity is minor.
7.4. If you act as a professional, you are not entitled to the legal warranty but may benefit from the remedies provided by the warranty that accompanies the Products, if any.
7.5. To exercise your rights in the event of a lack of conformity, please contact us at info@wonderalia.it.
8. FORCE MAJEURE
8.1. We shall not be held liable for any failure or delay in fulfilling our obligations due to circumstances beyond our reasonable and foreseeable control ("Force Majeure Events").
8.2. Force Majeure events include, but are not limited to:
a) strikes, lockouts, and other industrial disputes;
b) civil unrest, riots, invasions, terrorist attacks or threats, armed conflicts (declared or not), or threats and preparations for war;
c) fires, explosions, storms, floods, earthquakes, epidemics, or other natural disasters;
d) inability to use public or private telecommunications;
e) pandemics and lockdowns.
8.3. The execution of our obligations under these "Terms and Conditions" shall be suspended for the duration of Force Majeure events. Nevertheless, we will make every effort to find solutions to ensure proper performance of our obligations.
9. WAIVER
9.1. Failure to enforce any provision of these "Terms and Conditions" shall not affect either party’s right to require performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach of the same or any other provision.
9.2. No waiver by either party of any provision of these "Terms and Conditions" shall be valid unless expressly declared as such and communicated in writing.
10. SEVERABILITY
If any provision of these "Terms and Conditions" is found to be illegal or invalid, such provision shall be deemed not to form part of the agreement, and this shall not affect the validity and enforceability of the remaining provisions, which shall continue to apply to the fullest extent permitted by law.
11. AMENDMENTS
We reserve the right to amend these "Terms and Conditions" at any time, with notice provided on the Website.
12. DATA PROTECTION
Your personal data will be processed in accordance with our privacy policy, which can be consulted [here].
13. GOVERNING LAW AND JURISDICTION
13.1. These "Terms and Conditions" and the individual Contracts governed by them are subject exclusively to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded. In partial derogation of the foregoing, the applicable law shall not affect any mandatory consumer protection provisions applicable under the conflict of law rules provided by Italian legislation.
13.2. In the event of any dispute between the parties (you and us) in connection with these "Terms and Conditions" and/or the individual Contracts, you may choose to bring the matter before the competent Italian court or the court of your place of residence or domicile. We, on the other hand, may bring the matter only before the court of your place of residence or domicile.